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Hi Bernard,

I just want to say what wonderful service I have received from your staff while embarking upon new paving and they have been a pleasure to deal with! Starting with Sia who went out of her way to help me with my selection of pavers. Her follow-up has been superb and she is such a joy to deal with. When I was presented with a staining problem prior to sealing Tim was amazing with his advice and working with my paver, Pierre of Kiwipaving (highly recommend his work) to remedy the problem. And then he was hands on with the sealing. Then Lee who came out to my home to physically remove stains with Pierre. I can say a big congratulations to you for your wonderful staff.

I will be, and have been, recommending Premier group as an outstanding company to deal with.

Kind regards,
Janne Rowe

We had our patio paved with Premier Truestone pavers in May 2015. The customer service we got from Allison at Premier was outstanding! Possibly the best customer service from a company we have ever experienced. Allison was extremely helpful in answering all our numerous enquiries. She sent us several free paver samples which was very useful for deciding which pavers would suit our property best. Allison also recommended a local paver registered to work with Premier Truestone pavers which we were grateful for and he did an excellent job. Allison was friendly and informative and went out of her way to help us with the whole process of getting our patio paved. The surprise gift of chocolates and wine at the end was a fine touch to top it all. We are very happy with our beautiful new patio and wouldn’t hesitate to recommend Premier Truestone pavers and Premier service to others.

Tiina and Chris, Puhoi

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Dear Mr Powell,

 It isn’t often that I feel moved to sit down and write to the head of an organisation to congratulate him/her on the the actions of one or more of their staff. Happily this is one such occasion.
 
We were searching for what we believed were the right ‘pavers’ for the job and found one in Mitre 10 which it transpired was made by your company.
 
The person doing the work in Mitre 10 was not very forthcoming with information such as the number of tiles etc, but I did have the measurements of the land to be covered. We got in touch with your company and happened to talk to a lady from “geordieland” called Allison. What a blessing she proved to be!
 
Not only did she do the conversion into pavers, she advised on other matters such as delivery details, grouting, and so on.
 
She seemed to have a wealth of  product knowledge and expertise not often found these days in commerce. Above all she was polite, had a good sense of humour and seemed keen to ensure we ended up being happy and pleased to do business with your company again.
 
For reasons which had to do with the men doing the work, we had to change the order somewhat but instead of being upset at losing the direct order, she was still helpful knowing that it was still going to be your product that was used rather than that of a competitor.
 
In my forty years as a CEO I found such staff hard to find, and more importantly it is not easy to learn of such excellence unless someone points it out.
 
Our experience of dealing with your organisation was first class and we are grateful for that. We are not big clients (the order was under $5000) but we ended up feeling that we were spending a fortune with you.
 
Many thanks, and we will be telling everyone that we can of the wonderful service they can enjoy by dealing with Premier.

Tony Lord Farrow of Turloughmore

When we bought our house the patio was a few pours of concrete slabs that had earthquake damage. With our insurance excess for drives and paths now set at $5,000 the ideal was going to be a surface that could survive any future shakes and be re-established quickly and economically. 

 
Concrete wouldn’t do and, as we liked the style of paving stones, that is what we decided on. We were keen to have pavers that were more functional than decorative yet, when laid in a basic pattern, still attractive to the eye.  
 
The colour chosen was a nice neutral one with a balance between being not too bright and reflective in the strong Canterbury summer sun, and not dark and dreary in winter. The photographs show the end result and, looking out the window of a morning, we feel very pleased with the way it looks. 
A key point in choosing exactly which paver to buy was being able to have two free samples couriered to us. When put in place our second choice for colour turned out to be the better one. Thank you for that.

Lawrence

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  • Hi Sia, You guys are amazing!! I will drive past a couple of these places with my husband this weekend! I also received one from Claire Ashton, she is organising to send me some samples 🙂 Thanks so much!

    Ashley Habraken
  • We have just had our brick work finished today with the premier "city brick straight edge white". Looks fantastic! Our house is clad with premier city brick straight edge white and has vertical random black cedar in some areas  to the north and west of the house. The bricks has just finished the fence which has four panels of opaque glass in it between brick pillars and a brick letter box today..

    We are more than happy with it.
    We would recommend Premier brick to anyone building.
    Carmel Stewart
  • Hi James We have finally finished grouting our pavers with the new P30 grout.  We are extremely pleased with the end product and love the new look of our pavers…!! Thank you once again for your wonderful customer service. Have a wonderful Christmas and a great New Year. Kind regards

    Judith and Bruce Grant
  • "Just wanted to personally thank you for the information and help with ordering our bricks. I received a sample so I could colour match and I'm so thrilled!! It's going to look fabulous - I'm very happy. Thanks again."

    Jenna Thomsen
  • “I just wanted to bring to your attention the bricks are now in place and Wow they look awesome!! If you get a chance you should have a look, the gable ends aren’t up yet which will improve the look some more but I think we’ve nailed this one with the rumbled brick, white mortar and grey roof fascia etc. I think the brick is going to sell well and our bricky also said it was a good brick to lay. Thanks ."

    Ryan
  • The brick and the services are great, quick quote, shorter waiting period than the rest, delivery on time, overall is good, will recommend to others!!

    Mike
  • "A short time ago my wife and I had a new home in Tauranga. We chose your Premier Brick (country range, colour white). The bricks were installed last week and we are delighted with the product we have chosen. They look superb on our new home."

    John McPadden
  • Hi Claire, The samples arrived yesterday!! Amazing service, thank you so much.  And immediately I could see we definitely want the Romani, now we just have to decide colour.  And I will definitely look into the anti slip sealer, thanks for telling me about that.

    Kylie June, 2016
  • Hi Allison, we think it's great you like our paved courtyard - all our friends do too. We found Premier offered the best quality pavers in the colour and size we wanted, and at a very good price as well. Premier helped us with friendly professional advice and arranged delivery to our home in Wellington. They even arranged for the pallets and leftover pavers to be collected and taken away (for a refund as well!).

     
    The finished job is neat and sophisticated; all our friends and family are really impressed.  Great for indoor/outdoor living and safe for grandchildren on their scooters and trikes where we can see them.
     
    All the best and thanks again
    Ann May, 2016
  • “You guys have by far the best quality bricks in NZ! They are straighter, truer & more colour consistent than all the rest out there! 
    They are definitely the best bricks to lay & give the ultimate finish for the homeowner!”
    Johnny, Bricklayer Auckland
  • Your brick is awesome to cut!! Love it!!

    Andrew Beros Beros Bricklaying
  • "In terms of quality of pavers - we are very happy with the look of these, and delivery all good. We were particularly happy with the service standards of Andrew from Prestige Paving, who you recommended for the paver laying – he is very professional, with a high standard of workmanship and attention to detail."

    Nathan Janis
  • “Thanks so much.  It is very exciting. Premier Group has been very easy to deal with so thank you.”

    Allison Stevenson
  • "I have enjoyed using the product on the last couple of houses and had a great result on a job in Whakatane laying the larger square edged white bricks, good product, owners were stoked! Thanks again.

    Jared Thomsen, J T Masonry Brick Block Stone
  • "The quality of Premier pavers is the best that I have come across. They certainly make my job of laying pavers easier due to how well they are constructed, and the service Premier provides is outstanding!"

    Chris Neno, Director of Pure Landscapes March 2013
  • "Premier Pavers are extremely customer focused and go the extra mile to help. Premier's range of products is extensive and of superior quality giving customers a wide choice for today's lifestyle. I would have no hesitation in recommending Premier Paving and their range of products."

    John from JL Rose Contractors
  • "We enjoy using Premier products,because from initial concept to finished result, Premier Group International is thoroughly professional throughout. The pavers/flagstones are always high quality and look fantastic. The associated grouts,acid wash and sealers are easy to use.The customer service is second to none. I would not hesitate to recommend Premier Pavers Ltd."

    Jeremy, Cobblestone Charm, Rotorua
  • "Great company to deal with, you run rings around your competitors"

    Greg from Ultimate Homes Tauranga
  • "Duffy Landscapes Ltd has been using and recommending Premier Pavers for some years now. We only use Premier Pavers and walling systems due to the quality, colour range and durability of the product. The customer support is always great and of course the customer loves the end result, which is the most important point."

    Nathan Duffy, Duffy Landscapes Ltd
  • "Whaingaroa Earth Design has laid Premier paving stones on many landscaping jobs and the quality of paver is very consistent which creates an even and professional look. They offer an extensive range of products which would suit any landscape whether it is formal or more natural looking. The consistent thickness and sizing makes the pavers easy to lay and always creates a finished and flawless job."

    Jacqui and Paul Clarke Whaingaroa Earth Design
  • "I have been using Premier Pavers for many years now. I find the range (including colour options) very wide compared to other manufacturers. I never had a customer who couldn’t find a suitable paver within the Premier range. The quality of the Premier products are also heads and shoulders above the competition. I can confidently recommend Premier pavers."

    Sandor Gergely, owner/operator of All Sorts Landscape Construction Wellington
  • "With over 25 years of paving experience and thousands of square meters of paving laid in both the private and industrial sectors, we have found The Cobble Company (a division of Premier Group) and Premier Group range of products to be very extensive and of superior quality. Our clients have appreciated the unique range of size and style of paving available to enhance and transform their homes. We recommend Premier products to anyone wanting to add value to their property."

    Andrew Prestige Paving
  • "The best value for money paving in NZ - extremely durable, very safe and very low maintenance."

    Doug Walker – Pave Direct Ltd Whangaparoa, 2010
  • "I was looking for Pavers. I had seen what I liked so with a bit of kiwi know how went straight to the source, Premier Pavers. There was no looking back. It was the best decision I have made. I got a great product and a great job done. I have the look I wanted thanks to Premier Pavers. I would recommend them to anyone wanting great quality and detail. I’m certainly a satisfied customer."

    Leigh – Homeowner Waikato (May 2010)
  • "We are delighted with our beautiful new patio at our home. Thank you for your excellent service, quality of product and installation work provided by your recommended installer, Prestige Pavers. Andrew Burns and Rangi did a splendid job in record time to make the most of some tricky weather conditions and were a pleasure to work with. It has also been a pleasure to deal with Premier Pavers all through this small but important project and we thank you for your efforts in making this an enjoyable experience."

    Colin & Sheila – Homeowners Hamilton, October 2012
  • "After all the positive experiences we have had with the Premier Pavers group, OuterLife has no issues whatsoever in highly recommending them. On top of an excellent, economical product, they also present with top notch service and go out of their way to ensure that your expectations are both met and surpassed."

    Aaron Shirriffs – Director of Outerlife Landscapes Palmerston North - October 2011
  • "We are happy with the end result …Your Company and service has been fantastic. Once the area we are landscaping is complete I will forward some photos to you. Once again thank you very much for the great customer service we have appreciated your support."

    Ryan & Janine – Homeowners Nelson - December 2011
  • "I'm sure our property has definitely increased in value over the past few weeks!! Those pavers look great!"

    Daniel Homeowner
  • "Thanks so much Premier. All other things being equal, based on customer service alone, you’d get the business!"

    Rochelle - Homeowner
  • "The paving job is complete and looks fantastic. The owner agrees – the most important feedback… Your service was 10/10. Product was also great – out of the 60 pavers, 1 paver had a hairline crack through one third and another had a smaller hairline crack. I was able to use those two for the pavers I had to cut. Delivery was also 10/10… I would recommend the purchase of your pavers to others."

    Selwyn - Landscaper

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