TERMS & CONDITIONS FOR PREMIER GROUP NZ LTD

Premier Group NZ Ltd owns and operates this site, and their head office is located in Hamilton: telephone 0800 22 22 98.

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to the terms described below.  If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Premier Group Products:

Very Important Notice: It is important to understand that Premier Group products are created from natural materials to achieve a natural look.  This means that every Premier Group product captures nature’s variety & beauty & any variations you will see will only enhance the weathered stone appearance.  Natural variations as explained in the order confirmation and our brochure include: Colour variations, efflorescence, surface variations including hairline fissures, crazing and texture variations.  Any variations from the samples you have seen ensure your paving project is unique and special to your property!

Click here to download the 10 year Wetcast Warranty – this has the terms and conditions plus a form to fill in and post back to us. You can click here if you want to fill in the warranty online (you will need to upload proof of purchase)

Contract, Payment and Delivery all within NZ

Orders will only be accepted by Premier Group NZ in New Zealand, and payment is to be made in NZ currency.  Any contract arising from this site is governed by the laws of New Zealand.  Premier Group NZ will deliver goods only within New Zealand.

Product Availability

Product may be added to or removed from the site from time to time.  From time to time products described on the site may not be readily available.  While Premier Group NZ does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

Orders, Price and Payment

Products may be ordered by following the instructions on the product range pages of this site.

All prices quoted include Goods and Services Tax.  Prices may increase or decrease from time to time.

No order will be accepted for delivery outside New Zealand.

Delivery within mainland North Island and South Island New Zealand is free when certain conditions apply. If there is a delivery charge for the address you want the goods sent to, it will be calculated by Premier Group upon your order being made. Delivery will be by courier/freight forwarder chosen by Premier Group NZ.

You must pay by credit card. Your credit card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and of delivery.  If Premier Group NZ is unable to deliver any items, your card will be credited with the full cost and delivery charge for that item debited when the order was placed.

Quantities quoted are an estimate only. It is the client’s responsibility to order the correct quantity. Please allow 6% extra when you order your pavers, for cutting, break ages and freight damage.

Title and Risk

Your order is not binding until accepted by Premier Group NZ Ltd.

Goods are at our risk until delivered to the location chosen/nearest Premier Group NZ delivery location to you.

We may deliver each item ordered separately if we choose for supply or other reasons.  If this is the case, you will not incur any extra delivery cost without prior warning.

 

Cancellation and Product Return

You may cancel this order without charge at any time up to the time of dispatch of goods to you.  Any charge to your credit card will be credited.

You may not cancel this order if the goods have already been dispatched .

You may not return goods because you have changed your mind and do not wish to purchase the goods .You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered: you must take high resolution photographs of the damaged/faulty goods and submit to Premier Group NZ for assessment before you return the goods to your local Premier Group NZ freight location .  Goods must be returned in the packaging and they must be received by us within 20 days of delivery.  You may choose to have the goods replaced without further charge, or your credit card will be credited with the cost of the goods including the cost of handling and delivery.All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket.  All goods except faulty goods must be unopened.RefundsWe can only offer a 75% refund if the pavers have never been unwrapped. (this helps cover handling and admin costs). If pavers have been unwrapped, a refund of 50% will only be given if the pavers are resalable as seconds.

Warranties

Premier Group NZ offers a 10 year guarantee on all Wet Cast paving products, a 10 year guarantee on all Dry Cast paving products and a 20 year guarantee on all natural Schist Stone products.  Premier Group NZ will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993.  Nothing on this site is to be construed as a recommendation to use any particular product.

Limitation of Liability

Premier Group NZ is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site.  This includes but is not limited to the loss of data or loss of profit, even if Premier Group NZ was advised of the possibility of such damages.

Routine Security Checks

Premier Group NZ reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level.  Premier Group NZ reserves the right to cancel and refund any order that appears to be fraudulent.

General Information
Terms and conditions

In the unfortunate but unlikely event of products reaching you in less than satisfactory condition, please notify the retailer immediately.

PLEASE NOTE: Whilst every effort has been made to give sound advice, Premier Group International can take no responsibility for any loss, damage or injury sustained in following it, neither can Premier Group accept any liability in respect of products being used for any purposes other than those for which they were intended by the manufacturer. Premier Group cannot accept any liability for quality of installation of pavers or interpretation of the laying guide as these procedures are beyond Premier Group control. Premier Group recommends that all products are installed by specialist approved installers.

Efflorescence

All concrete products may, in their early life, appear to lose some intensity of colour and experience a milky-white stain on the face of the product. This is efflorescence staining. It is a temporary phenomenon and is in no way detrimental to the performance of the material and responsibility cannot be accepted for its occurrence. Clay products may also suffer from a temporary white stain called efflorescence. This is quite different from efflorescence in concrete products and is caused by soluble salts within the clay being transported by water to the surface as they dry out. Responsibility cannot be accepted for its occurrence. For further information on efflorescence staining in both clay and concrete products, please call.

 

Colour Variation

The colours shown in this literature are as exact as photographic and printing processes will allow. We strongly recommend that colours are judged and chosen from actual materials rather than photographic representation depicted herein. Although every effort is made to ensure consistency of product colour, variations between production batches can occur. We therefore recommend that, when purchasing materials, especially in the case of larger quantities,they all come from the same batch and that products are thoroughly mixed onsite by drawing from a minimum of three packs. All natural stone Sandstone products vary with differing geological conditions. Such variations can lead to small particles of ironstone within the product creating a darkening of the surface during natural weathering.

Maintenance

Paving materials require periodic cleaning to maintain their appearance. Regular sweeping to prevent the build-up of detritus is recommended. Light coloured blocks, whilst structurally sound for driveway use, are liable to emphasise tyre marks and oil spills on the driveway. It must be accepted that these products will need more maintenance if the overall appearance is to be maintained. Proprietary cleaning agents are widely available and details of these can be obtained through Premier Group, please phone 0800 22 22 98.

Care should be taken when buying cleaning agents as some varieties contain a concentration of acid, which can adversely affect the appearance of concrete products, clay and natural stone. For general cleaning of dirt and algae, vigorous brushing with a stiff yard broom with plenty of hot detergent solution (washing up liquid or non-bio washing powder), thoroughly rinsed with clean water should suffice.

Repeated treatment maybe required for paved areas sited beneath trees or in permanent/near shade. In certain circumstances, prolonged contact with wet leaves can result in staining of the paved area. Such contact should be avoided where ever practical. Certain common garden chemicals such as Ferrous Sulphate can stain paving. Please check the information given on the container holding the chemical. If chemicals are spilt on the paving remove immediately by rinsing away with clean water.

Power-washing with high pressure equipment is not normally required. Should these methods be employed, the following precautions should be observed:

1. Paving should be thoroughly swept to remove detritus (loose debris) that could act as an abrasive agent when moved by the force of a power jet.

2. A trial area should be tested before larger scale power-washing takes place.

3. No more than a medium pressure should be applied when washing paving.

4. The power-washing lance should be held at an oblique angle to the paving and at least 200mm (8″) from the surface.

5. If excess sand is washed from the joints during the washing exercise, it is important that the joints are re-sanded with similar materials upon completion.

6. If mortar joints between pavers are damaged during power washing they should be re-pointed.made good with fresh pointing as required, to maintain the integrity of the paving.

PLEASE NOTE: We strongly recommend that all paving is sealed with a Premier Sealer after installation. If applied correctly this will reduce maintenance requirements to almost nil.

Suitability/application

The paving flags illustrated in this literature are primarily intended for domestic/landscape use only. Paving flags suitable for areas subject to intense foot traffic, i.e pedestrian precincts and commercial applications, etc are detailed in separate literature.

This literature is available on request by telephoning 0800 22 22 98. For areas subject to vehicular overrun (driveways, parking areas,etc). block paving products are recommended. The block paving products illustrated in this literature are intended for pedestrian and light vehicular overrun applications (driveways and similar). For pavements subject to frequent overrun of heavy vehicles, block paving from our commercial/specification range should be used.

These are detailed in separate literature, copies of which are available on request by phoning 0800 22 22 98.

General Care

Sweep regularly with a stiff bristled broom to keep free from debris. For maximum protection we suggest pavers are sealed after installation with a PREMIER-SEALER. During construction, cover the paved areas to protect against damage.

Protect your pavers against possible staining from mortar, oxides, cement and rust. Do not use high pressure cleaning apparatus to clean pavers. In all cases, attempt to clean a stain before it hardensor dries.

If a stain occurs, follow some simple steps: assess type of stain carefully before taking action (incorrect assessment of stain can cause the stain to be more difficult to remove). If the stain cannot be accurately assessed, conduct a trial process on a small portion of stained area to determine most appropriate action.

Premier pavers dimensions policy (For Wetcast range only)

All dimensions given are nominal and subject to manufacturing tolerances. The quoted dimensions of our paving ranges are those normally attained when the slabs are arranged correctly spaced, i.e sizes are given inclusive of joints, which are typically 10mm. This policy enables you to simply plan the area covered and quantities required for your project without having to calculate a separate allowance for joint widths. Avoiding the complication of joint measurements is particularly helpful when planning random layouts. If precise dimensions are crucial, confirm the actual sizes and tolerances by measuring several samples of the product at your local stockist. Our policy is continuous innovation and product improvement. We therefore reserve the right to vary designs and specification without notice.

Weathering

It should be appreciated that with all products, natural curing, weathering and site conditions can cause shade variation to appear across the surface of individual paving units. This does not in anyway affect the performance of the paving and any such variation will diminish over a period of time as the paving matures. Both natural stone and concrete products are affected by the action of sunlight and rainfall over time.

Pointing (For Wetcast range only)

We recommend that PREMIER-SWEEP-IN-GROUT (for Drycast) is used to ll pavings joints and should be completed within a few days of laying. This will provide a more permanent finish and ensure maximum surface drainage. It should be recognised that poor drainage (which includes the sub-base design) may result in water retention which can affect the weathering characteristics of a paved area.

*For Wetcast pavers and Truestone use PREMIER-JOINT.

 

Sales terms and conditions

Your signature on the freight docket is confirmation that the stock has been received in good condition. Credits cannot be issued where freight dockets have been signed.

Important Notice

Product laid is deemed to be accepted

It is important to understand that Premier Group Products are created from natural materials to achieve a natural look. This means that every Premier product captures nature’s variety and beauty and any variations you see will not affect the performance of the product but rather will enhance a natural, weathered stone appearance. Natural variations as explained in the order confirmation and our brochure include: Colour variations, small chipping and texture variations including hairline fissures, crazing and texture variations typical of stone based materials. Any variations from the samples you have seen ensure your paving project is unique and special to your property. We strongly recommend that you acid wash and seal pavers immediately after installation to prevent natural weathering and efflorescence!!

 

USE PREMIER ACID WASH AND PREMIER SEALER FOR BEST RESULTS!
CAUTION! To prevent marking – keep pavers stacked straight and dry until laid!! DO NOT use polystyrene as steppers!!

QUALITY: If for some reason, you are not completely satisfied with the quality of the product, please contact us immediately. We will not accept any claims for labour costs to remove or relay products that have been installed. Our warranty is limited to free replacement of product, deemed to be unsatisfactory by us, before installation takes place.Terms and conditions apply.

 

Please see website for more information.
 
Health and safety

Mixing Mortar: Dry or damp cement and wet concrete/mortar can cause irritation and burns to eyes and skin. Suitable eye protection and PVC gloves should be worn when handling these materials. If contact with the skin does occur, wash o with plenty of water. If contact with eyes occurs, irrigate with plenty of water. If irritation/ burning persists, seek immediate medical attention.

 

Cutting: The cutting of concrete, clay and stone products with high speed cutters produces dust. Inhalation of excessive amounts of dust over a long period of time may cause long-term health effects. Suitable eye protection (safety goggles) and respiratory protection

(dust mask) should be used when cutting.

Manual Handling: Most of our products are heavy. Some are very heavy. Appropriate handling precautions include wearing protective gloves and footwear and obtaining assistance when moving items

weighing over 20kg.